Deutsche Telekom reduced 60-80 percent of its costs and time in M2M-customer support with Kapow Software's self-service integration platform.
Customers
Process Automation
Challenge
- Ensure rapid resolution time from Deutsche Telekom M2M customer service
- Automate lengthy M2M-related customer service processes that access data from various distributed applications
Solution
- Deutsche Telekom selected Kapow Katalyst based on its ability to rapidly integrate data from various sources
- Create lightweight applications for business users, i.e. to automate M2M customer service analysis tasks
- On-click these applications are accessible via the newly-built Deutsche Telekom M2M Competence Center Enterprise Application Store
Results
- Cut M2M customer support response times from as long as 90 minutes to approximately 4 minutes
- Reduced time and cost by 60-80% over former IT development and integration projects
- Delivered the Enterprise Application Store in half of the original schedule
With Kapow, Fiserv automated their compliance dashboard without building APIs for 300 banking partner applications.
Challenge
- Fiserv was struggling with regulatory compliance on high volume transactions across 300 global banking partners and went without the automated compliance dashboard they needed for 3 years.
- As processing load grew to 10,000 transactions totaling $1 billion each day, manual processes became unsustainable. Many errors were occurring due to manual web intelligence and reconciliation.
- Real-time cash balance account data access and integration was essential, but developing APIs for 300 highly secure banking applications was out of the question. They had tried and failed.
Solution
- Today, Fiserv uses Kapow to automate data gathering and aggregation from banking partners' internal web-based applications.
- Kapow robots gather and transform information from these external systems and bring it together with data from Fiserv internal systems and data repositories to create meaningful BI.
- With Kapow, a management dashboard is available that enables treasury associates to track KPIs including debt balances, cash flow and net settlements so they can make informed financial decisions in real time.
Results
- Kapow completed a POC in 2 weeks and went live across 300 banks in 3 months.
- Automation reduced Fiserv staffing requirements by 2 full-time equivalents.
- They now have real-time access to global financial data and automated processing of over 10,000 Treasury transactions per day to meet regulatory compliance requirements
- Using robots in tandem with dashboard reporting has enabled Fiserv to consolidate funds for investment, which generates more revenue/income and reduces the number of draws from its credit facility.
AGCO, the largest pure play, full-line agricultural equipment manufacturer, uses Kapow to automate web data extraction on hundreds of thousands of parts.
Challenge
- AGCO's parts division needed to pull data from 10 websites, which sell AGCO parts as well as competitors' products.
- Their existing data feed was inflexible. They got infrequent data dumps, and AGCO had to do a lot of manual work on the product description lists.
- Overall not a very good or agile solution, given that they were extracting hundreds of thousands of parts in a very competitive industry.
Solution
- Kapow provides a fully automated data feed solution, including robots to pull from the 10 key websites and a hosted installation of Kapow running on Amazon EC2.
- Kapow also provides ongoing robot maintenance and support.
- An in-house deployment is planned for the next phase.
Results
- Kapow eliminated manual work associated with web data acquisition.
- Competitive information is up-to-date.
Pitt Ohio, a premier Mid-Atlantic LTL (Less Than Truckload) carrier, uses Kapow to automate web data extraction and integration for supply chain, customer service, credit and collection process automation.
Challenge
- Integrating with supply chain and customer applications was difficult.
- Typically, this was accomplished with repetitive manual tasks that consumed valuable resources.
- Data collected in this manner resulted in numerous keystroke errors and was hours or days old, limiting relevance.
Solution
- Kapow has automated web intelligence and integration in various parts of the business, ranging from supply chain and customer service to credit and collections.
Results
- Eliminating manual data extraction, frees resources to work on more value-added projects.
- Better data quality and timeliness.
- Access to more data sources.
JB Hunt, one of the largest transportation logistics companies in North America, keeps trucks running at capacity by harnessing real-time web data with Kapow.
Challenge
- Reduce freight costs by filling all trucks on all routes to capacity.
- To achieve this goal, they needed real-time access to relevant information from diverse sources, including logistic and payment information, but access to secure/external databases was seemingly impossible.
Solution
- Kapow web intelligence robots enable them to monitor public and partner websites for freight bid information in real time.
- They can integrate data from hundreds of partners and companies within a complex value chain.
- Data flows are integrated using web application interfaces. This eliminates the need for manual copy and paste between systems.
- The solution provides mobile access to application data, crucial for a transportation company.
Results
- More trucks are running with full loads, reducing freight cost per mile.
- Automating data integration has reduced cost (and errors) associated with manual data entry.
- Real-time visibility into partner logistics drives increased margin, revenue and customer satisfaction.
- CFO has a real-time view of cash flow.
With Kapow, the energy division of IHS can monitor thousands of sites for factors affecting supply and demand, without relying on offshore resources for web intelligence.
Challenge
- The energy division of IHS needed to monitor thousands of government regulatory product vendor websites for factors that influence oil and gas supply and demand.
- They were relying on off-shore resources to access web data, reducing their control of what is a strategic aspect of their business.
Solution
- With Kapow's automated web data acquisition, they can gather and aggregate critical web information in real time without outsourcing.
- No coding or manual data extraction is required.
Results
- Increased efficiency with automated data extraction.
- Enhanced and improved quality of master data.
- Enhanced product offerings based on better web data.
Automating integration of new account information was key to business growth for XING, a leading social networking site for business professionals in Europe.
Challenge
- XING competes with LinkedIn and other social networking sites aimed at business professionals.
- To encourage adoption of their service, they wanted to automate integration of customer account and contact information from LinkedIn, FaceBook, Hotmail and Yahoo Mail to XING's profile and contact databases.
Solution
- With Kapow, a new XING user can enter his third party network credentials into XING's registration form and robots will log into the third party sites and collect all additional profile and contact information to enrich the new XING account.
- Collected contacts that are not currently registered XING users receive an invitation to join XING.
Results
- Customers save time by having all their contact and profile information entered automatically, making the new service instantly useful.
- XING gains valuable marketing information at no cost.
With Kapow, ZFS completed content migration to their new CMS in 10 weeks.
Challenge
- ZFS needed to migrate 3 different sites into their new CMS.
- The old sites were based on Gauss, FrontPage and Lotus Notes.
Solution
- Using Kapow, they were able to migrate content automatically.
- Content migration required no coding and no content freeze.
Results
- The migration was done in about 10 weeks.
- A comparable manual effort for 6 employees would have taken 26 weeks.
Standard is using Kapow to surface content in internal applications and to automate web intelligence.
Challenge
- They needed to provide data to Yodlee in real time to take advantage of Yodlee's data, payments and risk management utility.
- They also wanted to provide web access to an internal financial application.
Solution
- Kapow technology will automate data extraction and migration to Yodlee.
- By clipping the financial service application into a Kapow-hosted portal on Amazon EC2, they are able to surface it on Standard's Jive platform using an iFrame.
Results
- Kapow technology enabled Standard to provide data to Yodlee in real time.
- Kapow's solution for surfacing the internal financial application saved 1 year of development time.