Support for Existing Customers
Kapow Technologies delivers support to eligible
customers on all standard business days via e-mail.
You can also call Kapow Technologies for technical support. Please use the following
table for information regarding time zones, times, and phone numbers.
|
CET |
EST |
PST |
Phone Number |
|
9.00 – 16.00 |
3.00 AM – 10.00 AM |
12.00 PM – 7.00 PM |
(+45) 70 33 10 33 |
|
16.00 – 00.00 |
10.00 AM – 6.00 PM |
7.00 AM – 3.00 PM |
(+1) 650 646 6023 |
Standard Support and Maintenance includes bug fixes and upgrades to the product.
24x7 Support
Kapow Technologies offers 24x7 support as an add-on service
to the Standard Support and Maintenance offering.
» Learn more
Supported Versions and End of Support Policy
Kapow Technologies' general support policy is that the
Kapow Web Integration Platform is supported two years after the launch of a new
version.
» Learn more
On-line Support
The support forum is open to everyone. Answers to the questions/issues
posted on the forum are posted when the support staff workload allows it. There
is no committed turn-around time. Support for everyone is available on the discussion
forum.
Information About Kapow RoboSuite
FAQ’s, documentation, articles, demos, discussion forums, examples,
downloads, etc. covering Kapow RoboSuite can be found on Kapow Developer Connection. |